The Autobarn Volvo of Oak Park collects information from our users at several different points on our website. The Autobarn Volvo of Oak Park is the sole owner of the information collected on this site. We will not sell or rent this information to others. We will only share this information with our affiliates and marketing partners contracted to do business on our behalf.

The Autobarn Volvo of Oak Park uses two types of user information: anonymous information gathered from cookies and log files, and personal information you provide us for certain services. See below for definitions of each of these methods.

The Autobarn Volvo of Oak Park and its companies accept no responsibility for any errors and omissions within any information on our website and reserves the right to make corrections to information contained on our web site, including, but not limited to pricing errors, availability and vehicle data. All information contained within this website is technologically data driven and occasionally errors occur due to data interpretation through servers and code readers. We make every effort to safe guard against this and apologize for any errors. Our manufacturer periodically provide national and local campaign special offers. These offers may be presented at our website.

Pricing may slightly vary (plus or minus) depending on market and campaign areas. Please always confirm current offers and prices with the Retailer, in this case, The Autobarn Volvo of Oak Park, if you are shopping at our website.

A cookie is a piece of data stored on the users hard drive containing information about the user. Usage of a cookie is in no way linked to personal information, until a user provides that information (see below). If a user rejects or deletes the cookie, he/she may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to receive notification of special offers, or participate in any contests that may take place. Cookies also enable us to track and aggregate clickstream behavior data. By doing this we can better target the interests of our users and enhance their experience on our site.

The Autobarn Volvo of Oak Park also maintains standard web logs that record data about all visitors to this Web site. These logs may contain:

• The Internet domain from which you access this site.
• Your IP address (Your computer is automatically assigned an IP address when you surf the Internet. Your IP address is either static or dynamic. A static IP address may be identifiable to you; a dynamic address is usually not identifiable to you).
• The type of browser and operating system you use.
• The date and time you visited this site.
• The pages you viewed on this site.
• The address of the website from which you linked.

The Autobarn Volvo of Oak Park uses web log and clickstream information to help us design our site, to identify popular site features and to make the site more useful for visitors. Web logs are recorded in sequential files, and we normally do not attempt to identify individuals from these logs. However, we may use web logs to identify persons attempting to break into, disrupt, or damage our Site. We may share web log information with law enforcement personnel if we believe evidence exists, or is likely to occur, of a violation of federal, state or local laws or regulations.

Users may choose to volunteer personal information (name, e-mail address, phone number, etc.) in order for us to provide them with services such as brochure and information requests, surveys and contests, site announcements, and special offers at the time of the request or in the future. If you previously gave us your e-mail address and no longer wish to receive e-mail announcements, you can have your name removed from our e-mail list by sending an e-mail to sales@volvooakpark.com, calling, or by sending regular mail (see contact information below).

The Autobarn Volvo of Oak Park does not sell or rent user information to any third parties. We share user information with our affiliates and marketing partners contracted to do business on our behalf. When the user signs up for certain services and offers on our site, we will share names, or other contact information necessary for any associate third party to provide these services. The Autobarn Volvo of Oak Park will share user information in accordance with the privacy policy in effect at the time the information is collected.

If a users personal information changes, we will endeavor to provide a way to correct or update that users personal data provided to us. This can be done by e-mailing sales@volvooakpark.com or by contacting The Autobarn Volvo of Oak Park as outlined below.

The Autobarn Volvo of Oak Park takes all reasonable precautions to protect our users information, both while the information is being transmitted and after it is received by us.

If this website is hosted on a Secure Server, when our credit pre-approval asks users to enter sensitive information (such as social security number), that information is encrypted and is protected with SSL 128-bit encryption software, an industry standard for reputable organizations. While on a secure page, such as our credit pre-approval application form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open.

Furthermore, once the information has been received by us, we use security procedures and policies that commensurate with industry standards to safeguard against loss, theft, unauthorized access, destruction, use, modification and disclosure. If you have any questions about the security of our website, you can send an e-mail to sales@volvooakpark.com.

The Autobarn Volvo of Oak Park retains the right to change this privacy policy at any time. We will post those changes to this page so that users are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We will use, share, and disclose all information in accordance with the privacy policy in effect at the time the information was collected.

The Autobarn Volvo of Oak Park may disclose any data, whether personally identifiable or not, to any person performing audit, legal, operational or other similar services for The Autobarn Volvo of Oak Park. Whenever possible, we will require any recipient of personal information for these purposes to agree in writing to hold the information in confidence, to use the information only for the permitted purpose, and to return or destroy the information when the services are completed.

We may also disclose any data, whether personally identifiable or not, when required to do so by subpoena, court order, or warrant. Whenever feasible, The Autobarn Volvo of Oak Park will notify the effected user by e-mail that such disclosure will or has occurred.

We may also disclose any data, whether personally identifiable or not, when we reasonably deem it necessary to protect the safety of (i) an individual, (ii) the public, or (iii) the security and reliability of The Autobarn Volvo of Oak Park and/or this website.

The Autobarn Volvo of Oak Park does not knowingly allow anyone under the age of 13 to participate in any services offered on our website which requires the submission of user information. If we learn that a user is under 13 and has submitted information to us, we will delete that information as promptly as possible.

Non US Models

We cannot look up parts for vehicles not made for the US market and/or cannot verify parts applications on said vehicle. We are not responsible for incorrect fitment on vehicles not made for the US market.

We are not responsible for customs, duties, taxes, and other fees that may incur during shipment. You as the buyer assume full responsibility of these fees. We only charge the amount of shipping from the facility to your location.

NO RETURNS on all International orders, due to exchange rates, customs fees, and manufacturer’s policies. NO EXCEPTIONS. Shipping time for international orders is not under our control. Buyer assumes responsibility to track and retrieve their order when required from customs or carrier. We are not responsible for lost or damaged international shipments. You will be provided with a tracking number for each package. Please note that time in transit for your shipment does not include order processing time. There is no transit or processing on weekends and holidays. International shipping is available for an additional charge. A shipping charge will be calculated once the item is packaged and weighed. You will receive notification as to the actual shipping charge.

Back Orders

Most back orders are filled within 3-6 weeks although some may take longer. If a part goes on back order, we will notify you. If you agreed to wait for back order to release, but you decide to cancel during the waiting period, a 20% restocking fee will be applied. Some parts may get discontinued during the back order wait period. This we will notify you of and there will be no 20% restocking fee. Back order parts are special order classic parts. There are no returns or funds on these parts, all sales final.

Return Policies

All returns: Must be in original packaging, complete, uninstalled and in resalable condition.

We do not accept return of parts purchased for cars 10 years old. These sales are all final unless the mistake is our own. Parts for cars 2010 and older will not be accepted for return. NO EXCEPTIONS

Old parts: Parts returned for core deposit refund must be assembled and in original packaging and all fluids completely drained out of cores, diagnostic sheets filled out, returned in original Volvo box..

Electrical Items: NO RETURN OR REFUND ON ELECTRICAL ITEMS. The parts industry as a whole does not accept returns on electrical items due to the fact that they cannot be tested when returned.

If you installed the part or just plugged it in, the smallest of spark can render an electrical item defect. In the interest of our future customers we do not accept electrical items back unless they are in a sealed package. We will however, review any part that is returned to us if you have obtained an RAN and render a judgment as to whether credit can be given.

Our Error: Items that need to be returned due to catalog error or where you provided VIN # but received the wrong part. Please contact us and we will email you a UPS call tag. Returns are subject to review and providing us VIN # does not imply we are responsible. Example; if you ordered a left and meant a right we are not responsible for return shipping charges.

Ordered in Error: Example; if you ordered a left and meant a right we are not responsible for return shipping charges or If you don’t like the item you received you can return it but please keep in mind: return shipping charges are your responsibility and some items cannot be returned and restocking fees may incur. Please call us in advanced before making the decision to return the item. Restocking fee is 20% and applies to all items returned.

Cannot Return: Pre-coded locks, any painted parts, touch up paint, chemicals, pre-cut keys, all electrical items, Items labeled special order, some items for early model Volvo’s such as 1989 and down. Air bags and seat belts.

20% Restocking Fee on all returned parts.

Shipping fees are non-refundable.

If a damaged part is received, you MUST contact us within three days of the delivery date. All damage claims past three days will NOT be accepted.

NO RETURNS on all International orders. All returns for orders placed and shipped in the US after 60 days WILL NOT BE ACCEPTED . Parts that are eligible for return must be in the original packaging with no markings or damage to the part or packaging. Returns that are not acceptable will be returned to customer or a 30% restocking fee will apply.

Customers will be responsible and charged for any additional shipping fee if any of the following situations occur:

Inaccurate / Undeliverable Shipping Address

Please make sure that your shipping address is deliverable and complete. Volvopartswebstore.com is not liable for any inaccurate / undeliverable shipping address. It is the customers responsibility to provide the correct and deliverable shipping address for USPS/UPS/FedEx delivery upon submitting the order. Any charges incurred by us while rerouting or making an address correct will be the responsibility of the customer.

Unsuccessful Delivery

UPS and FedEx make up to three delivery attempts, excluding weekends and holidays. Once the third and final delivery attempt has been made and the driver was unable to leave the package, UPS or FedEx will return the package to the sender. Customer will be responsible and charged for the shipping fee, for both the original delivery charges and the undeliverable package.

Freight charges incurred by us while attempting to deliver merchandise which is refused, will be billed to the customer 

What items cannot be returned?

Non-returnable items include, but are not limited to:

• (1) All electrical parts and components.
• (2) Oils and other automotive chemicals.
• (3) Bare engine assemblies.
• (4) Fuel components.
• (5) Tools.
• 6) Printed materials.
• (7) Merchandising aids.
• (8) Special ordered items.
• (9) Hazmat labeled parts.
• (10) Any opened packages or unsealed items.
• (11) Items $8.00 or less.
• (12) Controlled parts: parts that require a VIN for ordering so the manufacturer can ensure the parts belong to the vehicle it is being installed to. Controlled parts include, but are not limited to: emission labels, air bags, and seatbelts.
• (13) Any item that has been installed, altered, used, or otherwise no longer in brand new condition.
• (14) Any item not purchased from VOLVOPARTSWEBSTORE.COM
• (15) Any item with the genuine manufacturer label missing, damaged, altered, or otherwise unreadable.
• (16) Any item deemed non-returnable by the manufacturer.
• (17) Safety items, which include, but are not limited to: air bags, seat belts.

Shipping Policies

• Shipping charges are based on a percentage of the sale price, with a min. shipping fee of $9.99.
• Shipping time for international orders is not under our control. Buyer assumes responsibility to track and retrieve their order when required from customs or carrier. We are not responsible for lost or damaged international shipments.
• Because of the various weights and sizes of our items, the shipping charges calculated by our system may differ from the actual shipping cost.
• You will be provided with a tracking number for each package. Please note that time in transit for your shipment does not include order processing time. There is no transit or processing on weekends and holidays.
• For security reasons we do not ship to PO boxes or FPO’s.
• Airbags, Seatbelts, Paint, and some Fuel Pumps are classified as HAZMAT and the charges for Hazmat items are charged to order. NOTE: Item noted as hazmat are NON-RETURNABLE. So ask questions before you order.
• International shipping is available for an additional charge. A shipping charge will be calculated once the item is packaged and weighed. You will receive notification as to the actual shipping charge.

Custom Applications / Modifications

Volvo parts webstore is not responsible for custom applications of parts ordered for the sole purpose of modifying the car in any way other than what came on the car from the factory. You as the buyer assume full responsibly of the purchase. All returns must be approved before being accepted. If you ordering parts for a custom fitment, please let us know so we can “ship as ordered.”